Key Business Breakdowns
Products & Services
Genesys Cloud
Genesys’ flagship Cloud CX platform is an AI-powered, omnichannel contact center solution managing interactions across voice, email, chat, text, and s••••• •••••••• •••• ••••••• •••••••, •••, •• ••••••••, ••••••• •••••••••, ••• ••••••••• ••••••••••.
Genesys Multicloud
Customizable contact center solution for large enterprises and telecoms, offering hybrid-cloud or on-premise deployments with deep integration to lega•• ••••••• ••• •••••••• •••••••••••••.
Pricing & Go-to-market
Typical Contract Length
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Pricing model
•••••• •••••••••••• ••••.
Average Sales Value
$••-$••• ••• •••• ••• ••••.
Average Sales Cycle
•.• ••••••.
Growth Review
Customer Overview
••• ••••••• •••••• •••• •••• ••,••• •••••••••.
Customer Concentration
••• ••• •• ••••••••• •••••••••• •.••% •• ••••• •••••••.
Customer Retention
•.••%
| Company Name | Revenue | FTE | Proprietary Insights | HQ | Ownership Type |
|---|---|---|---|---|---|
 Genesys | $1•••m '•• | •,••• '•• | - | USA | P•••••••• |
 Cisco | - | - | - | - | - |
 NICE | - | - | - | - | A••••••• |
 Five9 | - | - | - | - | - |
 Amazon Web Services | - | - | - | - | - |
| $2•••m '•• | ••,••• '•• | - | USA | P•••••••• |
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HQ
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