Key Business Breakdowns
Products & Offerings
Bloomreach Commerce Experience Cloud
Digital commerce experience platform enabling personalized, data-driven customer journeys across modules for discovery, engagement, and content.
Clarity
Solution for e-commerce customer engagement to provide AI-driven conversational shopping assistants that guide shoppers via chat/voice interfaces.
Content
Solution for digital commerce enterprises to manage and deliver website and app content decoupled from the frontend, enabling personalized experiences across channels.
Engagement
Solution for marketing teams to automate multi-channel campaigns and analyze customer data in real time. Enables personalized email/SMS marketing, customer segmentation, and AI-driven recommendations.
Discovery
Solution for online merchandisers to deliver relevant site search results and product recommendations to shoppers. Includes AI-powered search, product filtering, and merchandising tools to boost conversion.
Product Discovery Recommendations
Module that drives product recommendations based on Discovery, noted as scaling from $1M to $5M ARR; spearheaded growth in recommendation engine capabilities.
Pricing & Go-to-market
Typical Contract Length
c. 1 year for SMB customers, c. 2 years for larger customers.
Pricing model
Annual subscription comprising a platform and usage fee.
Average Sales Cycle
3-6 months.
Growth Review
Radiance Commerce (2024): US-based enterprise offering a commerce platform powered by generative AI.
Exponea (2021): Slovakia-based Customer Data and Experience Platform (CDXP).
Customer Overview
c. 1,400 customers, across various industry verticals, including retail and brands, travel and hospitality, food and beverage, financial services, B2B e-commerce, and iGaming.
Customer Concentration
The top 3 customers contribute c. 30% of total revenue.
| 6 items | ||||||
| Ownership | Revenue | EBITDA | ||||
|---|---|---|---|---|---|---|
| Company Name | HQ | Type | Active Investors | Amount ($) | YoY | Amount ($) |
| S Salesforce | - | Public | - | - | - | - |
| | - | Acquired | - | - | - | - |
| S Sitecore | - | PE-backed | - | - | - | - |
| | - | PE-backed | - | - | - | - |
| | - | Public | - | - | - | - |
| A Adobe | - | Public | - | - | - | - |
| Role | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VP of Business Development | Lawrie Martinez 11 months | |||||||||||||||||
| Chief Product Officer | Cheryl Chavez 1 years, 2 months | |||||||||||||||||
| Chief Revenue Officer | Rob Rosenthal 3 years, 11 months | Rob Rosenthal 3 years, 11 months | Rob Rosenthal 3 years, 11 months | |||||||||||||||
| Chief Strategy Officer | Brian Walker 4 years, 1 months | |||||||||||||||||
| Chief Financial Officer | Dave Pomeroy 4 years, 9 months | Dave Pomeroy 4 years, 9 months | Dave Pomeroy 4 years, 9 months | |||||||||||||||