Based on Expert Insights
Transcripts & Links
12
Key Business Breakdowns
1
Revenue Profile
Recurring 100%
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Revenue by Business Line
AI-Service Experience Platform 100%
Revenue by Customer Size
Large Enterprises 80%
SMBs 20%
Revenue by Geography
United States 100%
Products & Offerings
AI Service Desk
1
AI Service Desk is integrated with MS Teams to deliver user, employee, and agent self-service.
AiseraGPT
1
AiseraGPT powers customer support applications through intelligent automation, as used in the OneTouch Assistant.
AI Implementation Software
1
Aisera offers AI Implementation Software to organizations; the AI improves and adapts with use.
Pricing & Go-to-market
Typical Contract Length
1
c. 2 years.
Pricing model
1
SaaS pricing model varies based on agent type and the number of users.
Average Sales Value
1
c. $250k.
Average Sales Cycle
1
6-12 months.
Growth Review
1
The company reported revenue increasing by over c. 1,700% between 2019 and 2022.
Aisera have not completed any reported acquisitions since 2020.
Aisera have not completed any reported acquisitions since 2020.
Customer Overview
1
Primarily large enterprises across industries, with some SMBs; notable customers include Zoom, Snowflake, and Cigna.
Customer Concentration
1
The largest customers contribute to c. 80% of total revenue.
Customer Retention
1
c. 80%
| 11 items | ||||||
| Ownership | Revenue | EBITDA | ||||
|---|---|---|---|---|---|---|
| Company Name | HQ | Type | Active Investors | Amount ($) | YoY | Amount ($) |
 Glean | - | VC-backed | - | - | - | - |
 Workative | - | - | - | - | - | - |
 Sinequa by ChapsVision | - | Acquired | - | - | - | - |
| O OpenAI | - | Privately Held | - | - | - | - |
| G Google | - | Public | - | - | - | - |
| S ServiceNow | - | Public | - | - | - | - |
| A Amelia | - | Acquired | - | - | - | - |
 Moveworks | - | Acquired | - | - | - | - |
| M Microsoft | - | Public | - | - | - | - |
 Pypestream | - | PE-backed | - | - | - | - |
| E Elastic | - | Public | - | - | - | - |
Jeff Mitchell
Chief Revenue Officer (CRO)
Jun 2023 - Apr 2024
Murali Nemani
CMO
Jan 2023 - Jan 2024
Julie Douglas
Head of Enablement and Sales Development
Jan 2023 - Jun 2023
Antonio Nucci PhD
Chief Technology Officer
Nov 2019 - Feb 2025
Kim del Fierro
CMO & VP of Marketing
Jan 2019 - Dec 2022
| Role | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|
| Chief Revenue Officer (CRO) | Jeff Mitchell 10 months | ||||||
| CMO | Murali Nemani 1 years | ||||||
| Head of Enablement and Sales Development | Julie Douglas 5 months | ||||||
| Chief Technology Officer | Antonio Nucci PhD 5 years, 3 months | ||||||
| CMO & VP of Marketing | Kim del Fierro 3 years, 11 months | ||||||