Client Service Associate (Japanese speaking - 日英バイリンガル), Expert Calls - HCMC

About the Client Service Team: Your Career Accelerator

The Client Service Team is the heartbeat of Dialectica. This isn't just an entry-level role; it’s a commercial bootcamp. We offer a transparent, performance-based path where high performers can reach Manager level in 2 years and Vice President in 5 years. You will master the "soft skills of the future": negotiation, strategic communication, and project management.

About the Role: Become a Strategic Knowledge Broker

As an Associate, you are a consultant to consultants. You will act as the information bridge between global decision-makers and the world’s most niche industry experts.

Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them.

• The Challenge: One day, you might help a Private Equity firm understand the 5G landscape in Africa; the next, you’re sourcing experts for a solar energy project in the Middle East.
• The Mission: You will dive deep into various industries, conduct high-level profile research, and use your intuition to identify and headhunt top-tier experts.
• The Impact: You aren't just making cold-calls; you are curated "human intelligence" for the world's most influential businesses.

Your day-to-day will involve:

• Deconstructing Briefs & Expert-Identify: Analyzing complex client needs to identify the missing information to their knowledge gaps, and conduct a thorough research on tools to identify the best-matching, relevant C-suite executives and industry leaders' profiles globally.
• Cold-Call Outreach & Persuasion: You will use phone, LinkedIn, and professional networks to initiate a conversation and pitch our projects, persuade experts to participate, and effectively communicate the value of joining the consultation.
• End-To-End Engagement Management: You are responsible for the 'final mile.' After vetting top-tier experts, you will manage the seamless delivery, securing the best time slots across the time zones, overseeing the coordination to ensure the engagement occurs successfully and the client’s knowledge gaps are closed.

What We Look For

At Dialectica, we don’t believe in a “one size fits all” approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:

• Fluency in Japanese (JLPT N1/JLPT N2) andfluent/business English is a must.
• Strong interest and hunger to understand how the business works, evidenced by your internships, projects, or extracurriculars;
• A Bachelor’s degree or higher (all disciplines are welcome);
• A resilient, growth mindset that sees challenges as a chance to sharpen your skills;
• A Client-First Attitude commitment to excellence and a drive to exceed expectations.

Why Join Us in HCMC?

• Unmatched compensation schemes including a competitive base salary plus an uncapped monthly performance bonus that rewards your achievement;
• Private medical insurance, wellness sponsorships, and frequent team-bonding events;
• The opportunity to gain invaluable experience with a toolkit in sales, negotiation, and business acumen that will serve you for the rest of your career;
• The unique opportunity to work and live in Athens, Montreal or Bogota through our international exchange program;
• Be part of a creative, entrepreneurial and fast-paced workplace guided by the values of transparency, diversity, quality, teamwork, ownership, and constant improvement;
• Work in a collaborative, a dynamic blend of diverse backgrounds hub in the heart of Ho Chi Minh City.